Refund policy

Return & Refund Policy - Alzoria

Alzoria par humari koshish hoti hai ke aapko behtareen quality ki products milen. Agar aap apni purchase se mukammal taur par mutmain (satisfied) nahi hain, toh hum yahan aapki madad ke liye maujood hain.

1. Returns (Wapsi)

  • Aapke paas product milne ke baad 7 din ka waqt hota hai return request submit karne ke liye.

  • Return hone wali product ka unopened, unused, aur original packaging mein hona lazmi hai.

  • Product ke saath uski original receipt ya proof of purchase hona chahiye.

2. Non-Returnable Items

Kuch cheezein wapas nahi ki ja sakti hain, jaise ke:

  • Sale par khareedi gayi items (Discounted items).

  • Personal care items ya hygiene products.

3. Damages and Issues

Order milte hi apni product ko check karein. Agar item kharab (damaged) hai ya aapko galat product mil gayi hai, toh foran humse raabta karein taake hum masle ko hal kar saken.

4. Refunds

Jab humein aapki return product mil jayegi aur hum use inspect kar lenge, toh hum aapko inform karenge.

  • Agar aapka refund approve ho jata hai, toh payment aapke original payment method ya bank account mein 5-7 working days mein transfer kar di jayegi.

  • Yaad rakhen ke delivery charges refund nahi kiye jayenge.

5. Shipping Costs

Return ke waqt shipping ke akhrajaat (delivery charges) customer ko khud ada karne honge. Agar humari taraf se koi galti hui hai (galat item), toh shipping hum pay karenge.

Contact Us

Agar aapka koi bhi sawal hai, toh aap humse niche diye gaye tareeqon se raabta kar sakte hain:

  • Email: wnumna19@gmail.com

  • WhatsApp/Call: 03455750492

  • Store Name: Alzoria